635ph Privacy Policy – How We Protect Your Data

635ph ("we," "us," "our") is committed to protecting the privacy and personal data of everyone who uses our platform. This Privacy Policy explains how we handle personal information when you visit our website, register an account, make transactions, or interact with any part of the 635ph platform.

This policy applies to all users of 635ph based in the Philippines, including players in Manila, Quezon City, Cebu, Davao, and across the country. It covers data collected through our website and any communications between you and our support team.

We handle your personal data in a responsible manner and only collect what is necessary to operate the platform, process your transactions, verify your identity, and keep your account secure. We do not sell your personal data to third parties for advertising or marketing purposes.

We collect personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and through identity verification processes. The types of data we collect include:

Information You Provide

• Full legal name, date of birth, and gender
• Philippine mobile number and email address
• Home address in the Philippines
• Government-issued ID details submitted during KYC (e.g., passport, driver's licence, SSS/UMID card)
• Payment account details for deposits and withdrawals (bank account numbers, e-wallet account references)
• Communications you send to our support team

Information Collected Automatically

• IP address and approximate location
• Device type, operating system, and browser version
• Pages visited, session duration, and navigation patterns on the platform
• Login timestamps and session activity logs
• Cookie and tracking data as described in Section 5

Transaction Data

• Deposit and withdrawal amounts, dates, and payment methods used
• Betting and gaming activity records, including bet amounts, outcomes, and game history
• Bonus and promotion usage records

635ph uses the personal data we collect for the following purposes:

We do not use your personal data for automated decision-making that has a significant impact on your account unless we notify you and provide an opportunity to challenge the outcome.

635ph does not sell your personal data. We only share your data with third parties in the following limited circumstances:

• Payment processors and banking partners: To process your PHP deposits and withdrawals through Philippine bank transfers and local e-wallets. These providers are bound by strict data handling agreements.
• Identity verification services: To support the KYC process, including document verification. These providers process your ID data solely for verification purposes.
• Game and platform technology providers: Third-party software providers whose games and tools are integrated into the 635ph platform may receive limited session and transaction data necessary to operate their services.
• Legal and regulatory authorities: Where required by applicable law or in response to a lawful request from a government authority or court.
• Fraud prevention and security services: To detect and investigate suspicious activity, money laundering, or other prohibited conduct.

All third parties who receive your personal data are required to handle it in a secure and lawful manner consistent with this Privacy Policy. We do not permit third parties to use your data for their own marketing purposes.

635ph uses cookies and similar tracking technologies to help the platform function correctly, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as keeping you logged in, processing transactions, and maintaining your session. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Help us understand how visitors navigate the platform so we can improve the user experience. Data collected is aggregated and does not identify individual users.
• Preference cookies: Remember settings you have chosen, such as language preferences or display options, so you do not need to reconfigure them on every visit.
• Security cookies: Used to detect and prevent fraudulent activity and protect your account from unauthorised access attempts.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect how some features of the 635ph platform work. Continuing to use the platform after being shown a cookie notice constitutes acceptance of our cookie use as described here.

We retain your personal data for as long as your account is active and for a reasonable period afterwards to fulfil our legal, compliance, and operational obligations. The specific retention periods depend on the type of data:

• Account and identity data: Retained for the duration of your account and for a minimum period after account closure, as required by applicable anti-money laundering and data retention obligations.
• Transaction records: Deposit, withdrawal, and betting records are retained for a minimum period following each transaction to support auditing, dispute resolution, and compliance reporting.
• Support communications: Records of your interactions with our support team are kept for a reasonable period to assist with follow-up queries and account history.
• Cookie and session data: Session cookies expire when you close your browser. Persistent cookies are retained for the period stated in your browser cookie settings or until you clear them.

When data is no longer required for its original purpose and there is no legal obligation to retain it, we securely delete or anonymise it.

635ph takes the security of your personal data seriously. We use a combination of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• SSL encryption: All data transmitted between your device and the 635ph platform is protected using SSL/TLS encryption, ensuring your login credentials, personal details, and transaction data are secure in transit.
• OTP verification: Sensitive account actions — including login from a new device, withdrawal requests, and account changes — require one-time password (OTP) confirmation sent to your registered Philippine mobile number.
• Access controls: Access to personal data within 635ph is restricted to authorised personnel who need it to perform their duties. All staff with data access are subject to confidentiality obligations.
• Fraud monitoring: We run continuous monitoring across accounts to detect unusual activity, suspicious login patterns, and potential fraud attempts.

While we implement robust security practices, no online platform can guarantee absolute security. You also play a role in protecting your account — never share your password or OTP codes with anyone, including people claiming to be 635ph staff. If you suspect your account has been compromised, contact us immediately at [email protected].

As a 635ph user, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: If any of your personal data is inaccurate or incomplete, you may ask us to correct it. You can update basic profile information directly from your account dashboard.
• Right to deletion: In certain circumstances, you may request that we delete your personal data. Note that some data must be retained to comply with legal and regulatory requirements, even after account closure.
• Right to restrict processing: You may ask us to limit how we use your data in certain situations, such as while a dispute is being resolved.
• Right to withdraw consent: Where we rely on your consent to send you promotional communications, you may withdraw that consent at any time. This does not affect the lawfulness of any processing carried out before withdrawal.

We will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before fulfilling a request to protect your account from unauthorised access.

635ph is strictly for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we discover that personal data has been provided by or on behalf of a person under 21, we will promptly close the account, void any activity, and delete the associated data.

Parents and guardians who believe a minor may have registered on the 635ph platform should contact us immediately at [email protected] so we can take appropriate action. We take underage access seriously and use age verification as part of our KYC process to prevent it.

635ph may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When we make changes, the revised policy will be posted on this page with an updated "Last updated" date at the top.

For material changes that significantly affect how we handle your data, we will notify registered users by email or through an in-platform notification before the changes take effect. We encourage you to review this page periodically so you are always aware of how your data is being handled.

Continued use of the 635ph platform after updates are posted constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how 635ph handles your personal data, please reach out to our support team:

• Email: [email protected]
• Platform: Use the support chat or help section within your 635ph account dashboard.

We aim to respond to all privacy-related enquiries promptly. For data rights requests, we will acknowledge receipt and provide a substantive response within a reasonable period, subject to identity verification.